Phone Card Choice

When you first see our phone cards, it can sometimes be overwhelming to know what do to.

The goal of this guide is to help you:

Understand the charges
Where you can and can’t call to
How to select the best phone card

Who Is Phone Card Choice?

We are an Australian based telecommunications company established in 2002 and based in Sydney, Australia.

First…

All of our phone cards call to all countries and to both landlines and mobiles and you can use either your landline or mobile to make calls. The cost listed on our website are the same when you call from a landline or mobile.

The only calls you cannot make are to toll free numbers both here and some countries overseas.

1

How To Select A Phone Card

The first step is to select the country you wish to call to. You’ll see two drop-down boxes:

The “From:” dropdown box is where you will be calling from. You can use our phone card in the following countries:

Australia
Canada
Japan
New Zealand
Singapore
United Kingdom
United States

Can I Call From All Of The Countries In The Dropdown box?

No. You cannot call from countries beneath the separator line “—————” using our phone cards but you can call from these countries using our Yabb app.

Need To Call And/Or Text From Anywhere In The World? Use Our App

If you’re planning on travelling to countries outside of our top 7 then download our app where you can purchase calling, texting credits as well as mobile data (no roaming fees).

Download Yabb here.

Let’s move on to the “To: Select Country” dropdown box. We’ll use “Cape Verde Islands” as an example, the same rules apply for any country. You can see Cape Verde Islands has 3 options available (some countries will have more):

Which Option Do I Pick?

Calling To Landlines?

“Bulgaria” and “Bulgaria – Sofia” are when you want to call to a landline, and so when you click the “Find” button, our phone cards will be organised from the cheapest per-minute rate for calling landlines in Bulgaria. If you select “Bulgaria” you can still call Sofia and every other city/town in Bulgaria and the same is true of you select “Bulgaria – Sofia” you’re not limited to calling just that area you can call anywhere else as well - just know that if we list [COUNTRY – CITY] that it may have a different rate.

Calling To Mobiles?

“Bulgaria– Mobile” is for when you want to call to a mobile phone in Bulgaria. Clicking the “Find” button will find the cheapest phone cards for calls to mobiles in Bulgaria. In the example below, if you’re only interested in calling to mobiles in Bulgaria, then you may find that a different phone card offers a better price.

Please note:

All phone cards listed on our website can be used the call anywhere in the world. However, in our example above we are merely showing you how to find the cheapest phone card to call a particular destination.

2

How To Select Your Phone Card

Before you can select the right find card you’ll need to know what all of the below information means.

Phone Card: Name of the phone card

Rate A$: the per-minute cost

Connection fee: this is a fee that is deducted from the phone card balance once a call connects. These phone cards often come with a lower rate are recommended for longer duration calls.

Billing increment: How frequently the phone card is charged. For example if a phone card rate is 3.5 cents and the billing increment is 3 minutes then the balance is charged 10.5 cents every 3 minutes. This is the case even if you talk for less than 3 minutes. This is not as bad as it sounds as the most you will ever “lose” on a call is 2 minutes. Of course, you will also find phone cards that have one minute billing increments on our website.

Talk time: this is the amount of talk time you will receive.

Local Access Availability: Shows whether or not we have an access number in your city/town. We cover most areas but it may be worth checking.

If you’re using a mobile phone with free calls in Australia then you can use any of these access numbers as they will be included in your free calls under you mobile plan.

Alternatively, if you are calling from a landline or mobile with no free calls within Australia and there is no local accces number in the area that you are in we have toll number (1300 or 1800) which can be used. Please note however, that there is a surcharge of 5 cents a minute to use the 1300 number and 9 cents a minute to use the 1800 number.

3

How To Use Your Phone Card

Once you’ve selected your phone card, simply click the “Buy” button and follow the steps. Once complete, you’ll receive an email from us which will include:

The access numbers
Your PIN
Step by step instructions

How To Use Your Phone Card

Call the access number
If you’re using a landline then call the access number for your city/town, if that is not available then you can call our 1800 or 1300 access number.
Enter your PIN
You’ll hear an automated message asking you to enter your PIN number. Once you do this you will hear the dollar balance on your phone card.
Dial the overseas number
You will hear a final automated message asking you for the overseas number. Once you dial the overseas number you’ll hear how many minutes you have available and then you’ll hear a dial tone.

That’s it.

Important:

If you run into any technical issues or need help, call our customer support team on 1800 671 823 or 02 9283 9292